FAQ

HIPAA

Last Updated November 8, 2024

Somethings partners with independent professional entities across various states, operating under the collective mission to offer support services through peer support specialists and other providers ("Providers"). These services include online telehealth consultations, services, and care tailored to our clients' needs.

This Notice of Privacy Practices ("Notice") outlines how we may use and disclose your protected health information (PHI) for treatment, payment, or healthcare operations and other purposes permitted or required by law. PHI encompasses information, including demographic details, that can identify you and relates to your past, present, or future physical health, the provision of healthcare, or payment for healthcare services.

Uses and Disclosures of Protected Health Information

Your PHI may be utilized and disclosed by our healthcare providers, peer support specialists, staff, and other parties involved in your care and treatment, for delivering healthcare services, supporting our business operations, processing payment for your care, and other legally authorized or required uses.

Treatment

Your PHI will be used and disclosed for providing, coordinating, or managing your healthcare and related services. This includes sharing information with doctors, nurses, technicians, and third parties for referral, diagnosis, or treatment purposes.

Payment

We may use your PHI for billing and payment purposes, including activities like claim submission, billing and collections, pre-authorization, eligibility checks, and medical necessity assessments by your health plan.

Healthcare Operations

Your PHI may be necessary for our business activities, such as quality improvement, patient information about treatment alternatives, system development and maintenance, legal services, auditing, compliance, training of staff, business planning, customer service activities, and fraud prevention.

Uses and Disclosures Without Your Authorization

Certain situations allow us to use or disclose your PHI without your authorization, including but not limited to:

  • Legal requirements (e.g., reporting of abuse or neglect, responding to judicial or administrative proceedings, law enforcement purposes)

  • Public health purposes (e.g., reporting communicable diseases, vital statistics)

  • Oversight activities

  • Abuse reporting

State laws may further limit these uses and disclosures.

Uses and Disclosures Requiring Your Authorization

For uses and disclosures beyond the described purposes, including marketing, sale of PHI, or certain research projects, we will obtain your authorization. You may revoke such authorization at any time in writing, except to the extent that we have already acted based on your authorization.

Your Rights Over Your PHI
  • Request Restrictions: You may ask for restrictions on certain uses and disclosures of your PHI. We are only required to agree to a restriction if the disclosure is to a health plan for payment or healthcare operations purposes and the PHI pertains solely to a healthcare item or service for which you have paid out-of-pocket in full.

  • Confidential Communications: You may request communications via alternative means or at an alternative location.

  • Access and Copies: You have the right to access, inspect, and obtain copies of your PHI, including an electronic copy if the PHI is maintained in an electronic health record.

  • Amendments: You may ask to amend your PHI. If denied, you have the right to provide a written statement of disagreement.

  • Accounting of Disclosures: You can request an accounting of certain disclosures made by us, excluding those for treatment, payment, healthcare operations, or those made with authorization.

  • Paper Copy: You have the right to a paper copy of this Notice upon request.

Revisions to this Notice

We reserve the right to change this Notice and apply the new practices to all PHI we maintain. A copy of the revised Notice will be made available upon request and posted on our website.

Breach Notification

If there's a breach of your unsecured PHI, we will notify you promptly, no later than 60 days after discovery. The notification will include a description of the breach, the types of information involved, steps individuals should take to protect themselves, and actions we are taking to investigate the breach and mitigate losses.

Complaints

For complaints about our privacy practices, please contact our HIPAA Privacy Officer:

HIPAA Privacy Officer Somethings Mentorship

Patrick Gilligan

447 Broadway

2nd FL #641

New York, NY 10013

(347) 601-5896

hello@somethings.com

You may also file a complaint with the Department of Health and Human Services, Office for Civil Rights. We assure you that there will be no retaliation for filing a complaint.

We are committed to adhering to the privacy practices described in this Notice. For any questions or more information, please contact us at hello@somethings.com.

Meet with our team

Book a time with our team to get any questions answered that you might have.

Meet with our team

Book a time with our team to get any questions answered that you might have.

Meet with our team

Book a time with our team to get any questions answered that you might have.

Somethings Mentorship services are provided by mentors who are trained to offer digital social and emotional support. The services provided by Somethings are not intended to diagnose, treat or cure any mental health or medical conditions. Somethings Mentorship is not a substitute for medical or mental health treatment provided by licensed professionals. If you or someone you know is in crisis, call 911 or go to the nearest emergency room. For 24/7 crisis support call 1-800-273-TALK (8255) to reach a 24-hour crisis center, text 741741 to reach the Crisis Text Line, or call 988 to reach the National Suicide and Crisis Lifeline.

© 2022 Somethings

Download our app

If you have already signed up for Somethings, you can download the app on the iOS or Android App store.

Somethings Mentorship services are provided by mentors who are trained to offer digital social and emotional support. The services provided by Somethings are not intended to diagnose, treat or cure any mental health or medical conditions. Somethings Mentorship is not a substitute for medical or mental health treatment provided by licensed professionals. If you or someone you know is in crisis, call 911 or go to the nearest emergency room. For 24/7 crisis support call 1-800-273-TALK (8255) to reach a 24-hour crisis center, text 741741 to reach the Crisis Text Line, or call 988 to reach the National Suicide and Crisis Lifeline.

© 2022 Somethings

Download our app

If you have already signed up for Somethings, you can download the app on the iOS or Android App store.

Somethings Mentorship services are provided by mentors who are trained to offer digital social and emotional support. The services provided by Somethings are not intended to diagnose, treat or cure any mental health or medical conditions. Somethings Mentorship is not a substitute for medical or mental health treatment provided by licensed professionals. If you or someone you know is in crisis, call 911 or go to the nearest emergency room. For 24/7 crisis support call 1-800-273-TALK (8255) to reach a 24-hour crisis center, text 741741 to reach the Crisis Text Line, or call 988 to reach the National Suicide and Crisis Lifeline.

© 2022 Somethings

Download our app

If you have already signed up for Somethings, you can download the app on the iOS or Android App store.